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Volaris: Know Before You Go

We're thrilled to introduce Volaris as our newest air travel Partner. Volaris is Mexico's largest low-cost airline offering scheduled service to more than 20 cities throughout Mexico and select cities in the United States such as Los Angeles and Oakland. Volaris was founded in 2006 operates a modern fleet of Airbus 319 and A320 aircraft. We're excited about the many travel options that Volaris provides Southwest Airlines' Customers.

Book a flight on Volaris today!

Volaris Policies
FAQs



Volaris Policies

Southwest Airlines and Volaris currently do not have a codeshare or interline agreement. All tickets issued for Volaris flights are issued by Volaris, and Volaris's operating and Customer acceptance policies, procedures, and fees apply. Please ensure that you have carefully reviewed and fully understand Volaris's policies prior to booking travel.

Click the following links to review Volaris's Contract of Carriage and Volaris Baggage Policies. To provide feedback regarding your experience on a Volaris-operated flight, please contact Volaris at 1-866-988-3527 if you are in the United States or 01-800-122-8000 if you are in Mexico.

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Frequently Asked Questions

  1. Where does Volaris fly?
  2. Do Southwest Airlines and Volaris offer connecting service?
  3. Will my checked baggage be transferred from Southwest Airlines to Volaris and vice-versa?
  4. I plan to purchase a two-ticket itinerary traveling on both carriers. How much time should I allow between flights?
  5. I missed my flight. Who do I contact?
  6. Can I earn Rapid Rewards credit for Volaris flights?
  7. Do Volaris flights count toward my A-List status?
  8. Can I apply my Southwest Airlines Ticketless Travel Funds to purchase travel on Volaris?
  9. How do I check in online for my Volaris flights?
  10. How can I request disability-related assistance for my Volaris flight?
  11. What should I do if I need more than one seat to accommodate my needs on a Volaris flight?
  12. Can I select my seat for my Volaris flight during the booking process?
  13. How do I modify or cancel my Volaris itinerary?
  14. How do I obtain a refund if I wish to cancel travel purchased through Volaris?
  15. Does Volaris allow Unaccompanied Minors?
  16. Does Volaris allow pets onboard?
  17. What inflight services are available on Volaris?
  18. I am trying to book travel on Volaris through southwest.com and am getting a JavaScript error in my Internet browser. What is this and how to I fix it?
  19. Who do I contact to ask questions or provide feedback regarding a Volaris-operated flight?
  1. Where does Volaris fly?
    Volaris offers scheduled service to more than 20 cities throughout Mexico as well as flights from cities Southwest Airlines serves such as Los Angeles and Oakland. For more information, view the Volaris Route Map.

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  2. Do Southwest Airlines and Volaris offer connecting service?
    No. Southwest and Volaris currently do not codeshare, so scheduled service is not offered between the two carriers. If you wish to create your own itinerary using both airlines, you must book two separate reservations and are responsible for meeting the checkin requirements of each carrier. Southwest Airlines and Volaris do not have ticketing or baggage agreements in place at this time and are not responsible for one another's flight information, reaccommodations, special services requests, etc.

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  3. Will my checked luggage be transferred from Southwest Airlines to Volaris or vice-versa?
    No. Southwest Airlines and Volaris do not currently have a baggage agreement. If you book two separate reservations and coordinate flights on both airlines, you will be responsible for checking in with both airlines. Furthermore, you must claim your baggage at the destination ticketed on one airline and re-check it at the ticket counter with the other airline providing transportation to your final destination.

    For example, if you book travel on Southwest Airlines from Las Vegas to Los Angeles and have another reservation with Volaris from Los Angeles to Toluca (Mexico City metropolitan area), you will be permitted to check baggage on Southwest to Los Angeles. Upon arrival in Los Angeles, you must claim your checked baggage from Southwest and then check your baggage at the Volaris ticket counter for your flight from Los Angeles to Toluca. Baggage allowances may differ between carriers, and all baggage claims must be filed with the ticketing/operating carrier.

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  4. I plan to purchase a two-ticket itinerary traveling on both carriers. How much time should I allow between flights?
    We recommend allowing a minimum of three hours between the scheduled arrival time of your inbound flight and the scheduled departure time of your outbound flight. This recommendation is a guideline only and is intended to account for time to claim and re-check your checked baggage, change terminals, be cleared through TSA security checkpoint, and arrive at your departure gate in time for your next flight. Please be advised that this is a recommendation only and does not allow for any flight irregularities that may occur. Carriers will not be responsible if Customers miss flights on either carrier.

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  5. I missed my flight. Who do I contact?
    If you miss your flight, please contact the operating carrier as policies and procedures may differ between airlines. Any changes to an itinerary must be made through the operating carrier. If the flight missed was operated by Volaris, call 1-866-988-3527 if you are in the United States or 01-800-122-8000 if you are in Mexico. If the flight missed was operated by Southwest Airlines, call 1-800-IFLYSWA (1-800-435-9792). Please familiarize yourself with Volaris's Policies prior to booking travel.

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  6. Can I earn Rapid Rewards credit for Volaris flights?
    No, at this time you cannot earn Rapid Rewards credit for Volaris flights.

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  7. Do Volaris flights count toward my A-List status?
    No, at this time flights completed on Volaris will not count toward a Rapid Reward Member's A-List status.

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  8. Can I apply my Southwest Airlines Ticketless Travel Funds to purchase travel on Volaris?
    No, Southwest Airlines Ticketless Travel Funds may only be applied to the purchase of flights operated by Southwest Airlines.

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  9. How do I check in online for my Volaris flights?
    For domestic Mexico travel, please visit the Volaris Online Checkin page to check in for your Volaris flight within 72 hours of your departure. Online checkin for Volaris flights is available until two hours prior to scheduled departure.

    Online checkin is not available for Volaris transborder flights. For transborder travel, you may check in as early as five hours or no later than 45 minutes prior to your flight's scheduled departure.

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  10. How can I request disability-related assistance for my Volaris flight?
    Southwest Airlines and Volaris do not currently transmit or communicate Special Services Requests (i.e., assistance for Customers with a disability, information regarding assistance animals, etc.) between carriers. You are responsible for communicating any disability-related travel needs directly to each operating carrier upon arrival at the airport. Customers should review Volaris's Policies prior to booking.

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  11. What should I do if I need more than one seat to accommodate my needs on a Volaris flight?
    You must purchase the applicable number of seats at the time of initial booking to secure the same fare for each seat. Please contact Volaris at 1-866-988-3527 if you are in the United States or 01-800-122-8000 if you are in Mexico for further assistance.

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  12. Can I select my seat for my Volaris flight?
    Yes, you may select your seat for your Volaris flight during the booking process. Please understand that this is a request only, and seat selections are not guaranteed.

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  13. How do I modify or cancel my Volaris itinerary?
    You may modify an existing Volaris itinerary by calling 1-866-988-3527 if you are in the United States or 01-800-122-8000 if you are in Mexico. Please familiarize yourself with Volaris's Fare Rules prior to booking travel.

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  14. How do I obtain a refund if I wish to cancel travel purchased through Volaris?
    Volaris fare rules apply for all reservations booked through Volaris. For additional information, please contact Volaris's Call Center by phone at 1-866-988-3527 if you are in the United States or 01-800-122-8000 if you are in Mexico, or visit their Contact Us Page.

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  15. Does Volaris allow Unaccompanied Minors?
    Yes. Children between the ages of five and 11 traveling alone must travel as Unaccompanied Minors. Volaris charges $500 MXN for domestic Mexico flights and $100 USD for transborder flights (one-way). Children between the ages of 12 and 17 have the option of traveling as Unaccompanied Minors for the above fees, but are also eligible to travel as adults. Please familiarize yourself with Volaris's Unaccompanied Minor Policies.

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  16. Does Volaris allow pets onboard?
    Volaris does not accept live animals in the cabin with the exception of assistance animals for Customers with a disability. Volaris will transport dogs and cats as checked luggage for a $750 MXN for domestic Mexico flights and $100 USD for international flights (per segment, which is defined as a takeoff and landing). Please consult Volaris's Transportation of Live Animals Policy for more information.

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  17. What inflight services are available on Volaris?
    Volaris offers a variety of inflight amenities such as complimentary coffee, juice, soft drinks, snacks, and alcoholic beverages.

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  18. I am trying to book travel on Volaris through southwest.com and am getting a JavaScript error in my Internet Browser. What is this and how do I fix it?
    JavaScript is a scripting programming language most commonly used to add interactive features to web sites. To book a flight on Volaris via the links on southwest.com, JavaScript must be enabled in your Internet Browser. For instructions on how to enable JavaScript, please consult your Internet Browser's help files.

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  19. Who do I contact to ask questions or provide feedback regarding a Volaris-operated flight?
    Contact Volaris by phone at 1-866-988-3527 if you are in the United States or 01-800-122-8000 if you are in Mexico, or visit their Contact Us Page.

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