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southwestgiftcardTM Terms and Conditions

  • A southwestgiftcard can only be used for Passenger travel on Southwest Airlines or for flights on codeshare partners purchased through Southwest Airlines, excluding Southwest Airlines Group Tickets.
  • A southwestgiftcard has no expiration date.
  • A southwestgiftcard is fully transferrable.
  • A southwestgiftcard is not valid for the purchase of Southwest Airlines Vacations' Packages, Cargo, Hotel, Rental Car, Cruise, Southwest Airlines Merchandise, Southwest Airlines Group Tickets, or additional southwestgiftcards.
  • A southwestgiftcard will not be redeemed or exchanged for cash, check or credit except where required by law.
  • A southwestgiftcard may be redeemed at southwest.com, through Southwest Airlines Reservations, and at Southwest Airlines Ticket Counter locations.
  • Sales tax, Security Fees, Passenger Facilities Charges, Drink Coupon Books, and oversized or excess baggage may be paid for with a southwestgiftcard.
  • A southwestgiftcard is not replaceable if lost, stolen, or destroyed.
  • A southwestgiftcard is VOID if altered or obtained fraudulently.
  • Corporate Customers requesting southwestgiftcards for purchase exceeding those available at southwest.com can purchase southwestgiftcards by completing the southwestgiftcard order form.
  • A southwestgiftcard has no value until activated. It is activated after payment clears.
  • A southwestgiftcard is not a credit or debit card and has no implied warranties.
  • Each purchase is deducted from the balance of the card. If the ticket price is greater than the value of the southwestgiftcard, the difference may be paid with a credit card and/or available Ticketless TravelSM Funds. In addition, cash, check, Southwest Airlines Travel Vouchers, paper Gift Certificates, or Tokens of LUV can be used for the remaining balance at airport locations only. If the ticket price is less than the value of the southwestgiftcard, the balance will remain on the card until it is decreased to zero, at which time the card will be deactivated.
  • Southwest Airlines reserves the right, and holder or purchaser of the card agrees that Southwest Airlines may at any time change the terms of the program or contract with another third party to administer the southwestgiftcard program.
  • Up to four southwestgiftcards can be applied toward one reservation.
  • A southwestgiftcard cannot be redeemed through a Travel Agency.
  • Only forms of payment with billing addresses in the United States are eligible for southwestgiftcard purchases.
  • There is a $1,000 maximum purchase per credit card per day at southwest.com.
  • A southwestgiftcard may not be resold by any unlicensed vendor under penalty of law; unlawful resale or attempted resale is grounds for seizure and cancellation without compensation.
  • A southwestgiftcard redeemed for travel is not refundable and will be held as travel funds if travel is not taken. All held travel funds must be used and travel taken within 12 months of the original reservation date.
  • The following additional rules and regulations apply to cards delivered via USPS, FedEx, or delivered electronically via email:
    • A southwestgiftcard can ship via standard USPS for $2.95 and usually arrive within 4-7 business days.
    • A southwestgiftcard can ship via Federal Express Standard Overnight delivery for a $9.95 fee. southwestgiftcards requested after 12:00 pm CST will be processed the next business day (no Saturday delivery.) Federal Express will not ship to P.O. Boxes.
    • For southwestgiftcard orders of $500 or over, we will ship via Federal Express Standard Overnight delivery free of charge.
    • A southwestgiftcard cannot be shipped internationally, or to P.O. Boxes or APO/FPO addresses.
    • Southwest Airlines is not responsible for southwestgiftcards that are undeliverable or not received due to inaccurate delivery information, including physical and e-mail addresses.
    • Delivery to an incorrect but deliverable address as provided by the Purchaser is the responsibility of the Purchaser.
    • Delivery to a nonexistent address is the responsibility of the Purchaser.