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• Are you in need of quick help on a topic?
• For the fastest answer, check out our Most Requested Help Topics.

Most Requested Help Topics

• Q: How many bags can I carry on, and do you charge for checked luggage?
• A: See Baggage Information.

• Q: Does Southwest Airlines accept pets?
• A: See Pet/Live Animal Policy.

• Q: What tips or policies do you have for children traveling alone?
• A: See Unaccompanied Minors.

• Q: What are your policies and procedures for traveling with infants and/or toddlers?
• A: See Infants & Toddlers.

• Q: Since there are no assigned seats on Southwest, how do I check in and what is the boarding procedure?
• A: See Checkin & Boarding Procedures.

• Q: How can I get another copy of my itinerary for an upcoming trip?
• A: See Retrieve Itinerary.

• Q: Where can I find your lowest available fares?
• A: See Special Offers.

• Q: How do I add my Rapid Rewards number to an existing reservation?
• A: See Add Rapid Rewards Number.

• Q: I forgot to give you my Rapid Rewards Number before I traveled. How can I get credit?
• A: See Manage Your Travel. Login to your Rapid Rewards account and choose the Past Flight Credit option on the left navigational panel.

• Q: How do I change my name on my Rapid Rewards account?
• A: See Rapid Rewards Membership Rules (#32).

• Q: I have a disability and need assistance while traveling. What should I do?
• A: See Tips for Customers with Disabilities.

• Q: I have a peanut allergy. Will you serve something else on my flight?
• A: See Peanut Dust Allergies.